The goal or end product of any consulting activity is an intervention. Interventions come in two (2) forms: 1. any change in the line organization of a structural, policy or procedural nature, or, 2. any person or many people in the line organization have learned something new.
The consultant brings a set of skills which fit the needs of the intervention. These are: 1. technical skills - expertise about the issue, 2. interpersonal skills - ability to put ideas into words, to listen, to give support, to disagree reasonably to maintain a relationship, and, 3. consulting skills - competently exercising the five phases of the consulting process.
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| Engineering | Assertiveness | Consulting - negotiating wants - mixed motivation - core client concerns - triangular/rectangular contracting |
| Project management | Supportiveness | Diagnosis - analysis - political climate - resisting complete data - interview as intervention |
| Planning | Confrontation | Feedback - funneling - forms of resistance - personal and organizational data |
| Marketing | Listening | Decision - running meetings - focusing on immediate choices - not taking it personally |
| Manufacturing | Management style | Implement, Extend, Recycle or Terminate
- evaluate main event - project expanded in firm - redefine project - no further involvement |
| Human Resources | ||
| Finance | ||
| Systems analysis |